Oct 16, 2025

At Eurovent Certification, continuous improvement is part of our DNA. To make it even easier for you to tell us what’s working - and what could work better - we’re introducing a short customer satisfaction form. It takes only a few seconds to complete and gives you a simple way to share feedback right after an interaction or when you receive certification documentation.

A simpler way to share your feedback

The new form will be available directly within some of our emails and notifications to your certification process. It allows you to provide immediate feedback in just a few seconds after:

• Receiving a report, certificate, or any other document related to your certification process.
• Having an interaction with one of our teams through any communication channel.

We’ve designed the tool to make it as simple and accessible as possible. The form includes:

• A five-star rating, so you can quickly evaluate your experience.
• An optional comment box, where you can share any additional thoughts or suggestions.
• An optional email field, if you would like us to contact you about your feedback.

If you indicate dissatisfaction and include your email address, our team will reach out within 48 hours to discuss the issue directly.

Your data and privacy

We do not collect personal data automatically through the form. If you choose to remain anonymous, your response will still be reviewed and used to improve our processes. If you provide an email address, it will be used exclusively to follow up on your feedback and handled in accordance with our privacy policy.

Thank you for your feedback

Each response will be carefully reviewed and will contribute to our quality improvement process. Your opinion will help us deliver faster, clearer, and more reliable certification services. So, whether you have praise, a suggestion, or a concern, the new form is the quickest route to make your voice heard and to see it translated into action.