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The NF PAC mark on the cover of CFP magazine
NF PAC certified heat pumps on the cover
The NF PAC mark is on the cover of issue 864 of Chaud Froid Performance (CFP) magazine, the technical journal of the HVAC industry for design offices, specifiers and installation companies, which has a readership of over 50,000 per month.
This April's edition, dedicated to heat pumps, offers a complete report on technological developments in heat pumps and their applications.
How to turn customers into ambassadors?
Digitalization has changed consumer behaviour and their relationship with products and services. They are better informed, more demanding and more concerned about the ecological impact of their consumption.
According to a study by IFOP, 80% of consumers consult online customer reviews before deciding to use a service.
Customer satisfaction is, therefore, a key notion at the heart of the concerns of heat pump installers who must, more than ever, maintain a high level of satisfaction in order to build customer loyalty and establish a long-lasting relationship with their customers.
Trust is the foundation of this relationship. It is based on :
- The technical and craft skills of the installer
- The quality and performance of the installed product.
NF PAC, the certification of excellence
The NF PAC certification process is the most rigorous of the heat pump certification schemes because it is more demanding than the European regulations in force.
- The certification of excellence for high quality products:
- The performance of heat pumps is verified and tested
- The acoustic requirements of the NF PAC standard are more rigorous than those of the European regulations in force
- The manufacturing sites and the production line are audited every year
- The certification standard includes the provision of spare parts for NF PAC certified heat pumps for a period of 10 years.
NF PAC certification guarantees that the heat pumps
- Compliant with European standards
- Efficient
- Quiet
- Reliable
- Responsible.